Custom order Policies

Custom Orders

All custom orders require time, materials, and careful attention to produce. This includes printing, embroidery, and other personalized services. Because of the nature of custom work, we do not offer refunds, including for rush orders or orders where design approvals were delayed.

Errors & Reprints

If a production error occurs on our end, such as a misprint, stitching mistake, or other production issue, we will reprint the affected items at no additional cost to ensure you receive exactly what you ordered. Reprints are the exclusive remedy for production errors.

Rush Orders & Late Approvals

Orders that are expedited or become rush orders due to delayed design approvals are still subject to our standard custom order policy. While we make every effort to meet tight deadlines, errors can occur in rushed production. Our commitment is always to correct mistakes via reprints, not refunds.

Your Understanding & Support

As a small business, we appreciate your understanding and support. These policies allow us to continue providing high-quality, custom products while maintaining fair practices for all customers.