FAQ

How long does it take to print shirts?

After payment we can get your product out the door in as little as 7 business days from mock up approval and payment.
From the time of payment and mock up approval our usual turnaround time is 7-10 business days
Rush service is available.

How do I place an order?

Give us a call or send us an email with your print specifics and artwork. We'll be able to give you a personalized quote based on your print needs.

How can I pay for my order?

We accept Visa, Mastercard and AMEX over the phone. We also accept business or personal checks.

Our competitive prices come from strong industry connections and regular supplies, not from using cheap materials. We're confident in our quality and ready to show you why our film is the best in USA!

Shipping times

If your order was placed before 4PM CST, we will ship it out today. For orders placed after 4PM CST, we'll make sure they are shipped out tomorrow. UPS ground takes around 3-5 business days and UPS air is only 1 day! If you have any questions or need to track your order, feel free to call our customer service at (202)977-0654 We're here to help!

Local Pickups

E.P.U Printing has 2 different locations both in D.C and Maryland! If you are looking to pick up locally, you don't have to pay shipping fees, or wait the shipping time! Please check the local pickup option when ordering, if you have any questions please call us at anytime!

Heat press settings

For cotton, polyester, or blends, set your heat press at 315°F for 6 seconds. We highly recommend double pressing! Need more info? Feel free to reach out.

Does Transparency work on DTF's?

Please do not lower the transparency settings of your designs. This results in a bad heat press experience, to give a faded look you can use lighter colors one after another.

Refunds / Returns?

We only accept returns if the issue is on our part. All items need to be returned before any refund is issued.

What size can I print on a tee?

Print size on a tee can be about 14 inches wide and 15 inches tall. 

Pocket prints look best at about 4 - 5 inches wide.
Proportions of the art will dictate the size.
We encourage a print size that will fit on all sizes.
When printing on children and adult tees additional screens may be necessary.

Do you charge for set up or gang sheets?

The site allows you to set up a gang sheet for yourself.

Can I provide my own shirts?

Yes

Can I mix and match shirts sizes and colors?

Yes, you can mix and match sizes and colors.

What do I need to know about embroidery?

Embroidery is priced by the stitch count of each design. To get started we would need to be provided with a digitized file. 

Why do 2XL shirts and larger cost more?

2X-6X T-shirts cost more because they are made of more material.

What is your minimum order?

There is no minimum order.